Ground shipments are made via UPS. Less than truckload (LTL) and truckload shipments require a dock door delivery. Shipments requiring a lift gate must state that requirement on the purchase order. Selection by customer to use their own carrier will hold Titan Custom Products, Inc. harmless from any breakage and freight claims. Additional insurance suggested for shipments using UPS Ground on Bodum® double wall glass. 

Merchandise may not be returned with factory authorization. Returns will not be accepted after 30 days.