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General Info

PRICES All prices are F.O.B the factory.

ACKNOWLEGEMENTS Order acknowledgements are typically emailed after order entry to avoid misunderstanding and should be carefully examined with regard to all aspects of the order. All orders will be produced as acknowledged and no allowances will be made for failure to correct any discrepancies before production.

CANCELLATIONS are subject to a charge of $25.00(V) plus actual costs incurred for artwork, screens, and materials used.

SPEC SAMPLES / PREPRODUCTION SAMPLES - $25.00(NET) per imprint color plus set up charge of $50.00(V) per imprint color. If sample is approved as is, the set up charges are waived on the production order.

OVER/UNDER RUNS Orders are produced in case lot quantities. Due to variations in the manufacturing process, shipment may be 5% over or under the order quantity. The actual quantity produced and shipped will be billed.

RUSH CHARGE - Normal production time varies by item.
• Art must be vector
• Proof is waived unless we see an issue that we feel will not print.
• Print is only one color.
• There are no PMS color matches on 24 hour service. Ink must be a stock ink color.
• To be considered for a 24 hour rush we must:
1. Check Inventory
2. Order must be received by 1:00 central standard time. If order is received by 1:00 we will ship the following day.
• Rush rates:
3 days or less $25 or 10% whichever is higher
2 days $40 or 20% whichever is higher
24 hour service order by 1:00 Central - $50 or 50% whichever is higher.

Same Day Shipping $75net or 75% whichever is greater. Same day shipping orders must be received before noon central time. (Contact Factory for Approval)

SCREEN CHARGE-Screen charges are applicable per color.


E PROOF -$7.50(V)

LESS THAN MINIMUM CHARGE Please contact factory for less than minimum quantities. This varies by product.

COPY CHANGE CHARGE - $50.00(V) Same as set up charge for each product.

PALLET CHARGE Charge is $10.00 (V) per pallet

RETURNS Merchandise may not be returned with factory authorization. Returns will not be accepted after 30 days.

SPLIT SHIPMENTS These are billed at $5.00(V) per additional location.

INCORRECT SHIPPING INFORMATION UPS, Federal Express and other shippers bill us for address corrections. All charges due to incorrect addresses given to us on the customers purchase order, even though the packages are delivered to the correct address will be billed to customer. All fees and charges to us will be invoiced once we are notified, which may take as long as two weeks.

SHIPPING INFORMATION Ground shipments are made via UPS. Less than truckload (LTL) and truckload shipments require a dock door delivery. Shipments requiring a lift gate must state that requirement on the purchase order. Selection by customer to use their own carrier will hold Titan Custom Products, Inc. harmless from any breakage and freight claims. Additional insurance suggested for shipments using UPS Ground and Fed Ex Ground on Bodum® double wall glass.

FREIGHT CLAIMS Title of goods passes to the buyer once the goods leave Titan Custom Products, Inc. All goods should be inspected for shortage and /or damage and duly noted by the consignee on the delivery receipt if evident at time of delivery. Titan Custom Products, Inc. will assist as much as possible in filing claims but will not be responsible for the payment of such claims.

UNEVEN (BROKEN) CASE ORDERS Broken cases are charged at $12.00(x) per broken case.

TERMS Net 30 days terms are subject to credit approval. We subscribe to an industry credit reporting service. Visa and MasterCard are accepted. Credit card payments are accepted only at time of shipment. All invoices not paid within the net 30-day terms extended will incur a 1 1/2% late charge per month.

PACKAGING All packaging is bulk unless otherwise noted. Gift boxes are available on some products.

HANDLING CHARGE There are no handling charges except for the Bodum® doublewall glass. All shipments for the glass will incur a $2.00/master box handling charge.
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ASI 91416    SAGE 57117    PPAI 114000
This site was last updated January 2016